Report Abuse

“PUB GOOD BUT GIFT CARD SERVICE VERY POOR”

written by stevesteg on 08/10/2015

Went to a pub whilst on holiday Scarborough, scalby manor, tried to use a gift card i had been given but wouldn't work,told it was "invalid" so had to use my own money.
the meal was fine the staff were good and overall pub was also good, just the card didn't work.
contacted m and b dining card services only to be pushed from one to the other.
in the end the pub manager contacted me and offered a gift card of the same amount until "guest Services" sort out mine.
this came in the form of a text message, i tried to use it at my local crown carvery only to be told the same as the original gift card"Invalid".
i then contacted the CEO email, only to get his secretary to reply saying, once again, this had been passed on to the relevant managers and i would have a response in 7 days...... now 15 + days later and no reply tried emailing the secretary but no reply.
M AND B DINNING CARD CUSTOMER SERVICES are not what they say they are ....they are more like Avoid the problem services.
I did try the original car at a Toby Inn and the card worked so obviously Crown Carveries Dining card readers are not compatible.
I am still waiting for someone, anyone to contact me to resolve this problem.
Overall i think the customer services stink and ever wonder pubs are closing down at a rate of knots if this is how you treat your customers.