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“Direct doors, Harrogate----Beware”

written by l00k on 05/10/2015

Received mirror doors after 8 long weeks.Checked doors briefly and signed the delivery form.Two days later when carpenter arrived to fit doors he opened packaging and discovered a crack in glass hidden behind corner cardboard cover. Obviously had been damaged in factory or transit but guess what.....doors direct would not take responsibility.I signed the delivery form saying all ok so therefore I would have to pay! They even suggested that I damaged door despite evidence of dent in cardboard and black scuffs(i left resting on a carpet!!)
Awful way to treat customers. My advice to everyone who purchase from doors direct is to fully inspect the goods on delivery.Open all packaging, check edges and corners and make the driver helps you and make him wait. This is unusual I know but these guys made money off me by passing off damaged goods. They laid a trap door and I fell in.
Don't be fooled by the polite nature of the people I dealt with .There is a ruthless streak.
Either avoid or take extreme caution.