written by Donnae433 on 05/10/2015
This is the worst airline in existance in the USA. I had my first experience in June 2015 on a flight to Orlanda. It started with a 6 hour delay. I was provided a voucher for future travel. The website would not allow entry of the voucher. The original voucher was close to expiration so they extended the date. I tried again to use the voucher . Again the website would not accept the booking until I entered Credit card information. I immediately sent an email to customer service requesting an immediate refund. The email has proven to be the only way to get a response. Now I am stuck with a $300 credit card bill on an airline that I have no intention of partonizing now or in the future. I want my money back and they refuse to refund the purchase despite my voucher.
Before my initial purchase I would have liked to have known about the terrible reviews on this company and the fact that they will nickle and dime you and still provide horrible travel and customer service in person and on the phone.
I advise you to save yourself the headache and go with a proven provider.