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“Terrible customer service”

written by Margaretann64 on 04/10/2015

I recently had a bedroom fitted and was ordered in Glasgow store from the beginning we had issues as after ordering and paying a large deposit we were advised a number of weeks later that they could not supply the handles we picked . We received a barrage of calls forcing us to pick other handles and Reminding us we had paid a deposit.we finally picked another handle we were very unsure of with no reassurance, we were scheduled for a two day fitting time it was actually 7 weeks before completion with one excuse after another. We had components of the bedroom that were damaged we had components missing we had shoddy workmanship (example screws showing on outer sides of cupboards ) we had a cabinet which was leaving no space between it and the shelf below. Following this we had to change the original plan of our bedroom and actually forfeited a cupboard.The Glasgow manager blamed her staff and the fitter and the fitter blamed the shop. We had at the time of ordering our bedroom also ordered a new sink unit for the kitchen which was offered as an incentive for our troubles on the day this was to be completed we were advised it had been measured wrong and didn't fit and when we contacted the shop were advised due to the fitter being sent back to fix the problems there had been a cost to them and they felt they had been fair. Really bad experience from this company that showroom looks professional but neither the staff or products are. Also beware if they offer you the fitting service slightly cheaper if you pay him direct as they then excuse themselves from all responsibility advising us the contract was direct with fitter this was not made clear at all. They also demand payment in advance of completion this is the big mistake we made as they have got you to ransom .