written by 127McCulloch on 17/09/2015
I booked a cab with British Airport Transfers a fortnight before I was set to go on holiday. I booked the cab to go to a hotel nearby Heathrow Airport, received a confirmation email as well as a text message stating that all was good. Roll on 24 hours before my holiday and they decided to cancel. The reason was that 'we only drop people off at the airport'. In response on the phone I accepted that and suggested that dropping me off at the airport was no issue, go ahead. They put me on hold and said they were unable to do it. Honesty and helpfulness are not at the forefront of this cab company's ethos. Avoid British Airport Transfers at all costs. The least they could've admitted to me was that the Rugby World Cup is on and we decided that the rich clientèle were more valuable to us to drop off to and from Twickenham.
I feel ripped off and lied to. The worse thing is that one star is giving them an unwarranted complement in at least phoning me!