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“Colours run out of clothes and shocking customer service! ”

written by Cormieron112 on 17/09/2015

I ordered a waterproof Mac from joules and was very happy with it until I needed to wash it. I carefully followed the washing instructions but the colour absolutely drained from the coat so after 1 wash it looked awful. I asked around a few friends and they informed me that the same had happened with their joules clothing. One friend was told by a stranger that they liked her coat but to not wash it because the colour will wash out of it. How joules can charge such big prices and produce shoddy clothing is unbelievable. after the disappointment of a ruined coat I e mailed joules to be told that my e mail should be answered within 48hrs, uh what a joke! 1 week later I was still anxiously awaiting a reply so I e mailed them again, again to be told I should get a response within 48 hrs. It's now been 1 week and 4 days since I first e mailed joules. I am absolutely furious with such a badly run business that sells expensive tat! Once I resolve this issue I will never waste any more money with them again. Beware!!