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“TERRIBLE RIP OFF COMPANY - DO NOT USE!!!!”

written by Jerry131 on 12/09/2015

I have been with this company for a few years and have got my car and my 19 years old car covered as well. My daughter broke down on the M42 and it took over 4 hours for them to rescue her. They told her on the phone that if she was low on fuel then they would not help. When they finally arrived after leaving her for the 4 hours on the hard shoulder it turns out that the cam belt had broken and she would need to be towed. They asked which garage in Birmingham she wanted to be towed to and as we live in Worcester that was not a possibility. I asked them to tow the car to our home address and they said that this was not possible it had to go to a garage to be fixed, but the only garage I know of does not have an out of hours service. I then said I was not in a financial position to get it fixed as it could cost anything up to a £1000 to get it fixed and they then told me that they would not help without my credit card details and if I do not prove with documentation that I have got the car fixed within 14 days (whether I can afford to or not) that they would charge my credit card £167. for towing her off the motorway. This is absolutely disgusting that they would hold me to ransom to rescue a vulnerable 19 year old girl off the hard shoulder of the motorway. I am appalled how awful this company is I would not recommend them to anybody ever. PLEASE DO NOT EVER CONTACT THEM