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★★☆☆☆

“Wish I knew!”

written by svWaugh267 on 11/09/2015

I have to buy Russell and Bromley shoes as they are the only shoes that fit me well. They are over priced, but there are plenty of styles to choose from. Sizes vary greatly within different materials of the style.
Well, I now want to buy a couple of pairs of waterproof boots, one long one ankle, and Russell and Bromley Canterbury and Bluewater seem to have a good selection of Aquatalia boots. I don't need just another pair of boots - I need a pair that I can wear if I get caught in the rain, not hiking, just shopping- need to walk quarter of a mile perhaps - and I can confirm that their 'normal' leather boots will not stand up to this. The staff cannot/will not answer my question - 'can I wear them in the rain?' They tell me they are 'weatherproof' What is 'weatherproof'? If they know, then they are not sharing with me. My snow boots are weatherproof! They should be able to answer this simple question - surely the company does not just buy in a specialist boot without giving information to the staff? I asked for a leaflet so that I could read for myself - not available. They suggested that I look on line- I suggested that they did that, as I had already tried - said they had no internet connection - which is odd, because they have always been able to order a pair of shoes in my size...
I want to spend money, but they are making it so difficult that shopping is a chore rather than a pleasure. Is it can't be bothered staff? Or is it a company that won't share any information with the staff in case of customer complaint?

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