written by TaliyahMacGregor on 10/09/2015
A claim was submitted and we received a selection of disjointed emails then one rejecting the claim, emailed asked why and no response. Found the email address head of PDSA and that email was forwarded on to a complaints department who agreed the rejection was wrong in 2 hours and that the emails sent were poor quality however these are all "standard" emails set up in the system.