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★★★☆☆

“Good value food v slow poor service so disappointing!”

written by Salazar1966 on 07/09/2015

The Bull in Swanley is ideally located. The food is good value with plenty of choice to suit all ages. The restaurant has plenty of space so seating is comfortably spaced and the decor is tasteful. Booking on line helps to secure table. Atmosphere good and relaxing. Great for last minute decisions to eat out. Parking is plentiful. Desserts are wonderful! Locally people eat at the Bull but I can confirm that the service lets it all down. Very slow with senior staff being very low profile and little urgency. We popped in a couple of weeks ago to have a quick mid week meal rather than cook and after two hours we choose to pay at the till as we didn't want to waste our hole evening having an unplanned meal. Tonight we arrived early with restaurant half full, a second waitress finally served our main course we waited and waited for the dessert menu but decided it would take too long so asked if we could pay at the till. Even when we politely explained twice to the senior staff member at the till she completely ignored our comment showing her lack of training and professionalism.
We will probably try other local places for a while similar to increasing numbers of other locals.
I have written in as I feel it is such a shame that the staff seem to have limited understanding how important good service is to customers. The Bull is renowned for slow service so please put it right as locally it was great to see a beefeater coming to Swanley. With increased speed of service I would definitely recommend.

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