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“Order cancelled day before laptop should have arrived”

written by ChrisJM on 04/09/2015

We had a quote from one of their sales people for an Apple Macbook pro with retina display 15.4inch. We bought it, paid by card and expected delivery today. Yesterday we had an email to say that they'd cancelled the order as it was out of stock and they could only offer something else, and that their sales team would be in touch. No offer to send it when in stock.

The sales team did not get in touch, needless to say and, how strange, the laptop we ordered is still on their website, in stock, but the price has gone up by about £100! Eventually we had to phone their expensive landline number to get them to refund the credit card and when I challenged them that the item was still showing as in stock and that they were accepting orders for it, they said that was a mistake on the web site! So they increased the price of a laptop that they didn't have in stock on their website without noticing that they didn't have any to sell, so no point in increasing the price then, why not just remove it? Is someone telling porkys here, or are they just extremely incompetent, mnnn you decide but beware if you use this company!!!

Won't buy it from them now, of course, but I bet if I placed an order for it at the increased price that I'd get it!!