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★☆☆☆☆

“Contact number”

written by headal on 25/08/2015

Since Wyvale took control of this garden centre the contact number advertised on the site is an 0844 one for which my provider charges the earth to use. I have until now contacted them on their old number but am now greeted with a message advising that they do not open until 9am. Despite ringing long after 9am I am greeted with the same message and wonder if this is a cynical way of trying get me to use the 0844 number. Trying to send emails is equally frustrating as the code required to transmit (bottom of email form) is invariably unreadable and if incorrectly input,the email text is lost. I tried three times to email today and was kicked out three times. Not sure if my fourth attempt was successful as no message on screen to confirm. I have been a loyal customer for years but feel led to go elsewhere in frustration. The garden centre and it's staff have always been the best in the area but this has been sullied in my opinion due to the difficulty in contacting them. Wyvale need to provide customer friendly phone numbers or they will lose more customers.

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