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“Perfect Nightmare”

written by Tweekie2834 on 24/08/2015

I had a 3x3 conservatory fitted in July/Aug 2014 and it looked wonderful. However, over the winter I had damp issues and all my cane furniture went mouldy, the nails in the plasterboard went rusty and came through the plaster and paint on the inside dwarf walls.
I got a landscaper in to slab the area of my garden in July 2015 and that's when the nightmare began. The foundation was found to be too small for the external brick dwarf walls - therefore water penetrated the cavity. They had also backfilled the foundation and wall immediately after the build and this had ( due to the amount of water falling as rain) undermined the cement in the joints. There was none left. The whole of the base was filled with water and no wonder I was getting damp walls. There were breathers in the wall - at the wrong level and on one side of the wall there were none.
It took me 5 weeks to get any kind of response from them. They kept telling me that they done drain the garden with a small conservatory, and would not go further- leaving it to me to repair their shoddy work. Today they came to fix the issue. A kid with a bucket and spade could have done better. They were dirty, untidy workers that promised they would do a good job to repair the poor build and have left my garden a mess. My landscaper will have to tidy up their mess, at an expense once again to me. They also tried to hide the soil they were supposed to be taking away by throwing it behind sleepers I have had installed. I saw them on CCTV and had my partner stop them before they went too far. Their customer service stinks and you can never get a straight answer from them. STAY WELL CLEAR OF THIS ROUGE TRADER.