written by anonstalbans on 19/08/2015
Back in May I attended a hen do weekend organised by Maximise. When we arrived at a bar in London to do cocktail making the bar was closed! So after retreating to a pub to wait to hear back from them we then got shipped to another cocktail bar last minute which was rushed and hardly any of us got to make cocktails and not getting the dinner we were promised. The hen was very upset. The staff were appalling when dealing with this. When we finally got through to the cocktail bar they informed us that someone had attended the cocktail making under our name however apparently there was no reservation. The cocktail bar were very helpful but Maximise refused to be responsible for their mistake!! They refused to give us a refund for the cocktail making and we had to push over a number of emails to get reimbursed for the cabs to take us to another cocktail bar after THEY messed it up. The cocktail bar also informed us that they returned the money to the company for the cocktail making yet they still refuse to refund us. Disgusting! Do not ever use them. Call cocktail bars directly.