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“Florida Tix say 'tickets only no vouchers'.....not true”

written by axClark447 on 13/08/2015

Preparing for a trip to Orlando, I have been using Florida Tix. I made a couple of purchases for attractions which proved to be successful. I received 'proper' tickets for both and they arrived soon after booking. On that basis, I decided to use FT to purchase some tickets for a dinner show in Orlando.

Knowing this was a popular show and often fully booked, I decided to pre-book with FT to guarantee our place on a specific date at a specific time. On making the booking on the website, I was asked to select the specific date. This I did. When the information arrived in the post soon after, I was surprised to discover a voucher and not a ticket. The instruction was that I contact the venue and book this myself using the code provided on the voucher. This was much of a surprise because the FT website says 'tickets only no vouchers'. I contacted FT to ask 'do I have a reservation for this show or not.......or have you just given me a pre-paid credit for me to do the job myself?'. The answer was essentially 'yes' (albeit a bit more flowered up). I asked 'do I at least have the date booked even though I have to contact the venue to confirm attendance?'. The answer 'no, we give you the flexibility to go when you want'. I responded to FT that the show was popular and it could then mean we don't get to go at all if booked up (as we have only a credit and not a booking thanks to FT).

So, just to say........if booking tickets to parks, etc. then FT have served me well but if wanting a show, be aware that you may pay the money for what's essentially a credit and you do the booking job yourself. As it goes, I emailed the venue and have a response saying that I'm now booked in for the show. No thanks to FT!