written by Ianm944 on 13/08/2015
We booked a Wedding day coach with this company because the web site has a special section for this type of event, and in the preamble recognises that this can be a stressful event. The coach was to transport the bride and groom and a group of various friends and family members from our house to the Registry Office and then onto a restaurant for a meal. The booking was made well in advance with a start time selected to leave room for delays; the event was mid morning and well past the normal rush hour.
You can imagine the scene when the coach failed to arrive on time, even though we had been careful to leave our mobile number as suggested by the company to ensure that their driver could contact us if there were problems. We had to ring the company ourselves only to be told that the transport manager could not be contacted to let us know the situation. Eventually the message came back to say that our coach was still in the town centre which would have meant that it would not have arrived to pick us up until after the wedding start time! That this day was the first day of the Edgbaston test match may or may not have been a coincidence.
So on our stressful but supposedly happy day we were left to organise several cars to transport us at breakneck speed into the centre of Birmingham arriving with only seconds to spare before the wedding would have been cancelled.
We are in the process of negotiating a refund together with compensation for the distress and additional costs involved with having to make last minute rearrangements to our plans. Not surprisingly this is proving difficult and as yet no money has been forthcoming.
We would not wish to be unfair to Bouden Transport, but do please think very carefully before booking with them if you want to avoid a similar stressful situation. We cannot comment on the quality of the vehicle or driver as this was a no show, however we can say that the unfortunate young lady who answers the phone (whichever option you choose!) has always been polite and helpful but clearly lacks adequate support when things go wrong.