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★★★☆☆

“Valencia Airport nightmare”

written by 260Halsey on 10/08/2015

Booked in llam for l2.55 flight on 7th August 20l5. Did not take off until 9.45pm! We could get no information from Swissport staff and any announcements were short, inaudible and mainly in Spanish. One British passenger found a bi-lingual passenger to assist but got nowhere. We had three false alarms that we might be boarding.We at first could see the plane with people looking underneath it and then it was towed away.We were given 4euro vouchers hours after waiting and an Easy Jet crew member just said he had ten minutes for questions and there was some problem with the plane and he vanished.Hours later we had more vouchers for about l2 Euros but food in departure lounge was poor and they could not be used in Starbucks! Eventually
we had a short hardly audible tannoy announcement to say we were now leaving from a different departure gate at 9pm when another flight to UK was also due to leave. My son ran around the original departure gate trying to round up our passengers who had not heard the short tannoy. Eventually found out that we were going on the plane scheduled for 9pm departure and those passengers could be going on our original plane when fixed? We eventually left at 9.45pm. I was a disabled lady stuck in a wheelchair for all this time and goodness knows how I would have coped had I been alone as the special assistance handler only turned up at 9pm to get me onto the plane.There was actually an extra passenger on our plane who should have been on the other plane, but she was allowed to stay on board.

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