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“Be aware!”

Written on: 08/08/2015 by enSomerville347 (1 review written)

I have just returned from a holiday in France where we had arranged to hire a car through Autoeurope with Hertz. I really feel that anyone hiring a car from Hertz in Dinan needs to be aware of where the office actually is. According to google it is in central Dinan. It is not, it is a 15 minute taxi drive from Dinan in a recovery garage! Often this is closed when they are out on a recovery. We had arranged to collect a car at approx 10.30. When we found it wasnt where expected we also found even the local postman wasnt aware of where it was. Finally after nearly 2 hours of phone calls and walking around we returned to our hotel where the reception staff managed to sort it out. The office was not open again until 2.00 so they arranged for a taxi to get us there for then. To really agrivate the situation we had a call from Hertz at 1.40 telling us that if we didnt collect within 1/2 hour we would be considered a no show! Even thugh the office was shut! When we arrived at the 'office' the garage was still shut. It was 2.30 before somebody turned up. The car we were given was older than i would have expected having covered 43k kilometres and with quiet a few scratches and chips. It was cleanish but not at a standard that i would expect from Hertz. I decided very quickly that i needed to take out the extra waiver insurance as i didnt want any issues on returning the car. I also decided to pay extra to return the car to the airport as any delay could have caused us issues at the end of our holiay as well as extra costs for taxis. What started as a cheaper alternative To hiring from the Airport turned out more expensive. I am sure I can't be the only person who has had this happen to them so anyone thinking of hiring a car in Dinan be aware. I am considering discussing my annoyance with Hertz and would think twice about hiring with Hertz and Autoeurope again. I hope Autoeurope take note and ensure anyone hiring from here of where the office actually is.

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