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“REFUND NIGHTMARE”

written by ryanvincent on 21/07/2015

Due to the tragic events in Tunisia my holiday was cancelled. JLM travel offered a full refund and assured me that it would be in my bank account as soon as they received a nil cost invoice from justsunshine.com (the tour operator). I phoned justsunshine and was told that they had already provided jlm with this information. I still do not have a refund three weeks later and after several calls I am no further forward in discovering where my money is. The staff have not been able to provide me with any concrete information why my refund has not landed in my bank account. It took them less than a day to take the money from my account so in my opinion this situation is totally unacceptable. I understand that they must be very busy but this is no excuse for not being able to provide any honest information regarding the location of my refund in their system.

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