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★☆☆☆☆

“After sales service useless”

written by rrNolan398 on 13/07/2015

After sales service is non-existent. Ordered pre-planted hanging baskets and when they were delivered one of the baskets was broken but the plants were fine. So emailed them as per their website instructions giving them the details. Got a reply that they would be in contact and was given a reference number. After waiting for 3 days I got fed up and gave them a ring. When the person at the contact centre answered the phone I tried to give them the enquire reference number but the contact centre person was not at all interested in that. Instead I was asked to explain the whole situation again and was told that the replacement basket would be sent within 7-14 working days and not before that. This was despite me telling them that the plants will not survive that long as the basket was broken. It's now been almost 20 working days and I have received nothing from them.........

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