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“Fine in winter but melted in summer”

written by Swamp_Donkey on 13/07/2015

We had the lawn installed in December 2014 and the installation was generally ok. They were quick but weren't particularly careful about ensuring the edges were level and there was sand sprayed everywhere which they left for me to clean up. Once installed and cleaned up the lawn looks good and is enjoyably warm to walk upon.

The problem occurred during the summer heat of 2015. The lawn was installed in a small West-facing garden fairly close to our house. During a particular hot day the sun has reflected from the rear window onto the lawn and melted a patch of it. At no point during installation was it mentioned that the reflection from a window could melt the grass but during a recent call with LazyLawn then apparently windows are the same as mirrors when it comes to the guarantee. As a result, LazyLawn say that it's not covered by the warranty as, presumably, I should have known the reflection from a window could melt the lawn. I asked if they wouldn't mind repairing the patch that has melted this time and I'll cover the grass on hot days in future but they weren't interested.

Overall, the lawn is nice but if you happen to have windows which face the afternoon sun and your lawn is anywhere near those windows then you might want to think again or just accept your lawn may melt.