Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3513173

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Absolute joke”

written by 138Foster on 10/07/2015

Basically bike was damaged on arrival. After numerous calls and emails I received the the part for the bike however turns out this wasn't the correct part and then this went on for a further 2 parts. After speaking to a 'team leader' I was given compensation (£50) to spend at wheelies. I decided enough is enough and I wanted to return the product as the customer service I received was absolutely shocking. The 'team leader' suggested that to return the bike it needed to be in a box which was fine however I had to retrieve one from my local bike shop who unfortunately didn't have one but for a discounted price wheelies could provide one for £15 and that she could take it out of my compensation. Needless to say after speaking to this woman for 1 hour I got the box sent out for free as why should I have to pay for a box to return something which wasn't actually fit for purpose when delivered. Absolutely disgusting customer service and the most patronising woman (team leader) I have ever spoken to. The bike itself would would of been great it was the specialised rockhopper sport however we will take our customer elsewhere.

Was this review helpful? 0 0