written by upPerry403 on 09/07/2015
Beware: they will not even exchange sale goods:
I made the mistake of buying a pair of shoes in the Russell and Bromley sale. I bought what I thought was the right size but when I got the shoes home they were too tight. I have been told I am not allowed to simply exchange these for a larger size. I found the staff in the store intimidating, the way they challenged me and looked at me like I was a shop lifter. Customer Services is totally not interested in resolving problems or promoting goodwill either. I will NEVER buy from this store again. They are so behind their competitors in terms of customer service.