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★★★☆☆

“change of heart”

written by Parsonsmi36 on 09/07/2015

having given a positive rating I have now changed my mind since discovering that they took £15 from my bank as a surcharge for delivering the car with fuel in it,as I returned the car with the same amount of fuel in it as I was told to do by the delivery driver, I could not understand why they took the £15 so I phoned them for an explanation and was told it was stated in the contract I had signed but it actually says the surcharge is payable in the majority of cases (meaning not all cases) after a couple of phone calls I got nowhere and the callback I was promised didn't happen, it's a pity they have this policy as it marred an otherwise good service.

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