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Written on: 08/07/2015 by 01416479364 (0 reviews written)

Registered online to insure my 16 year old son's bike. At payment stage they said "technical problem, telephone 0800 xxx"
As it was Sunday evening I decided to use alternative insurer, which I did with no problems.
However, later that evening Complete Bike Cover sent email saying payment received.
Wasn't happy about this, called them next day at 9am. Person I spoke to was clueless, told me "customer service would call me back in 30 minutes or less "
No-one called. I tried again, was told that only my son could deal with this as it was his insurance policy. So, he phoned them to explain their mistake. They aggressively told him that he'd have to pay cancellation fee.
I've contacted bank to hopefully cancel the payment but who knows how that will work out.
Will contact financial ombudsman regarding this company.

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