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“Total let down ”

Written on: 06/07/2015 by Jennalc16 (1 review written)

Very disappointed with the heap of scrap that was sent to replace their "broken down" party bus! Told a few hours before it was due to turn up that it wasn't coming! The one sent from Leeds was dirty. It had a sticky residue on the seats and in the bottle holders, the windows had dirty hand prints all over them. The tv's where tiny and one was broken! The replacement was no where near the same facilities advertised for their 16 seater! The replacement sent looked like an ambulance painted with a bit of white and pink! It was cheaper to hire than the one we paid for! Wasn't given any oppertunity to choose something different. A standard limo would have been better. The lack of apology is appaling and the refund offered is a total joke! Just told that it caused no disruption to our day, but it caused huge disappointment to all who paid a lot of money for something we didn't get! Will NOT be recommending to anyone and certainly won't be using them again! If could give 0 star I would. Very unprofessional.

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