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“Would give zero stars if I could!”

written by jbFigueroa150 on 29/06/2015

NPower have been shockingly bad over an 8 month period. Their customer service and complaints department do not operative or communicate on any level!
They reduced my monthly payments ridiculously low and when I complained it wouldn't cover my useage they reduced it even further! They then put me on a 'debt management scheme' without my knowledge. When I got my next bill and saw 'debt management' I complained again, so they took £600 out of my account with no warning! They then signed me up to a new tariff without my consent and tried to tie me into another 2 years!
I had three complaints running at the same time and did not have an answer to any of them! I even threatened them with Watchdog & the Utility Obudsman ... nothing!
Have now managed to leave NPower and would NEVER recommend them to anyone!

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