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“Absolutely awful”

Written on: 26/06/2015 by 272Newton (1 review written)

I wouldn’t normally bother to write a review on services such as these and big companies but when it comes to Tesco mobile I felt I had to. I have been with various providers over the years and all have their niggles but if you are reading this and thinking about going with Tesco Mobile DON’T! I have had my phone for less than 2 months and in that time I must have rung Tesco around 40 times and visited their shop on numerous occasions with various problems, such as not being able to make calls, not being able to receive calls etc. The handset was and still is in perfect working condition, something at Tesco’s end happens and they are always at a loss as to how to fix the problem almost talking to me as though I am an idiot who doesn’t know how to use a mobile phone. They found it impossible to transfer my number from my old network and I had to be given a new one. Their standard answer is take the sim out and it will work – never has that worked for me. All the time you are being charged for a contract. The charger they sent me didn’t work and when I called they said I would need to contact Microsoft direct (that is the phone I have) but they had no idea how and they didn’t have a number - I should Google it! There was the promise of a free gift which has never materialised despite chasing this, when trying to claim the gift via a specific website it just says there was an error. I could write an essay on the problems I have had but let me say this none of it has been my fault, although customer services are fairly polite they are never able to rectify problems and always fob you off, this has been such a stressful and miserable experience if I could go back I never would have gone with Tesco and I think it’s a joke that they have topped the Which? List for mobile satisfaction and I wonder how they managed this. The only good thing is the coverage is excellent when you have a working phone. So please take my advice and go with anyone but Tesco Mobile.

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