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“DO NOT USE THIS COMPANY”

written by PeterKennett on 25/06/2015

Having booked 2 cars for our holiday in Spain, we were booked with 2 different companies, not really a problem just wasted 3 hours of our valuable holiday, my company Drivala was based off the airport, not a problem in fact better than our son who had to queue for over an hour for his vehicle! Advised to take out insurance in England as it's cheaper, took out the insurance, both companies refused to accept the English cover, just said not valid in Spain, paid out 123 euros + vat @ 21% for insurance, our son had to pay 197 euros, both of us had to pay for a full tank of petrol,ours was 38 Euros + 21% vat its cheaper, his has now added £142 to our car hire, we were told by Drivala, just bring the car back there is nothing else to pay, when the vehicle was returned almost empty, they told us we had to pay for a tank of petrol, suggesting we drive to a local garage just 5 minutes away 'would be cheaper', we had to pay an additional 51 euros for the tank to be filled, we have now had to pay for 2 tankfuls! Cost of car hire has almost been trebled.
Contacted Easycar and told them that Drivala refused to accept their insurance, told we would be reimbursed the English cover when we got home.
Sent Easycar an E-mail on our return with our complaint, received an E-mail back saying they would look into our complaint and get back to us, this would normally take 7 days, after about 10 days sent a further E-mail requesting urgent attention before putting a review on the internet, as we have not heard anything, I feel that others should be advised about the poor service and the lack of concern by Easycar. they took our money and to be honest they have been given every chance to redeem themselves and we feel that they have our money and now they just don't care.
I would still welcome Easycar to at least have the decency to reply!