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“Agree to fix it then forget you exist ”

written by on 23/06/2015

Had storm damage Dec 2014 (Roof and Window). Reported it. Nationwide or UK Insurance sent an inspector and the damage was identified and the repair sanctioned. Although there was no inspection of the window lock. I was asked to get an estimate which I did and expected the repairs to proceed. 6 months later after a few emails in the preceding months I received a letter for UK Insurance (Nationwide) to say that they had changed their mind and the claim was declined on the basis of a report from another company they had asked to assess the damage. I contacted the company that assessed the damage in December 2015 and it was confirmed that it was a different company that was quoted in the letter. I was informed that a report regarding the damage to my window lock stated that the lock deteriorated through wear and tear when no such report exists as no-one inspected the lock. I mentioned this to UK insurance and then I was advised to send photos of the lock which tends to confirm that UK insurance did not have a report or any info but thought it reasonable to say that they did.