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“Poor Service, Even Poorer Communication”

written by on 22/06/2015

Up until recently I have used Wow-HD (formally CD-Wow) a lot over the years. But now I do not think I will use them again. I ordered up 4 CDs in May in time for birthdays, and Father's Day. Two of the items were pre-order (both being released in early June), and I expected them to be shipped soon after release. A week after release and they were on 'Back Order'.

I contacted Wow, and finally I got a response that their supplier did not have stock, so I asked for them to cancel the order for the remaining 3 CDs. Since I sent the cancellation order, they then dispatched one of the CDs, and was told that when it arrived that I would need to request a returns form. A week later the CD arrived, and I have requested a returns form, but still no form.

Communication seems to be only by email, and they take about 3 days at least to respond. I would expect a quicker turn around. What is so annoying is that they are quick to take your money, take ages to deliver a CD (if at all), and even longer to respond to emails.

The deals maybe good, but the turn around is too long. Think hard before using them.

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