written by Hahnpw324 on 21/06/2015
Booked a boat trip and it was thundering / lightning on the day. Expected it to be cancelled but no word. Went to the beach and ALL of the local operators had packed up and left for the day. However Olypmic insisted on running their trip.
Offered us an alternative trip on the afternoon we were due to retun home and seemed to think that was ok.
We lost our money as a result. Local reps not interested in helping us. Just interested in getting their commission (the trip was more expensive than the local operators).
Wrote to head office on return and again they were not interested in helping us or offering refund.
The only time we saw the rep was at the welcome meeting which consisted of them trying to sell trips.
Overall attitude of this company is take it or leave it. Not bothered about customer service. They thrive of flogging cheap holidays and don't care if you have an issue.
Naturally will not be booking with these short sighted bunch of clowns again. I'll stick with Thomson who are at least professional and "get" customer service.