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“Appalling incompetence”

Written on: 20/06/2015 by JohnChanin (2 reviews written)

EDF decided for some reason that my meter had been replaced, and stopped billing me. They didn't say why. Eventually after months of complaining I did some detective work, and discovered the problem myself. I then remembered that I had already told EDF the meter hadn't been replaced a year earlier.

Their complaints department steadfastly refused to provide any explanation and treated me with condescension, even though I would have got my gas at one third the price for the forseeable future if I hadn't persisted.

Avoid this company. It was not the first time I had had problems with them.

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