written by Corneliusk365 on 19/06/2015
Went into Mirror Mirror looking for Bridal accessories, I ended up ordering jewellery from Dolecka Bridal accessories which is stocked in Mirror Mirror. My order was late, and my necklace was not what I ordered, when I asked her to rectify this error, she knowledged that she had made the error with an ‘oops sorry!’ but was not willing to do anything about it. I had also asked for the chain of the necklace to be a certain length, it wasn’t and when I asked them to swap it for a longer one she suggested I add an extension or buy a new one (in which I had to use plyers to adjust myself), the products are over-priced and they use cheap materials. They made me pay up front for the items before I saw it, I was not allowed to return it and so I ended up paying for items I was not happy with (and in the necklace’s case- not what I ordered), she didn’t care and wiped her hands clean of any responsibility. In the end, I had jewellery for my wedding that I was not satisfied with. Terrible customer service, and I would avoid supporting this business at any cost.