written by brilis on 18/06/2015
Purchased a 4 stroke multi tool, the "safety" guard disintegrated on 1st use,
returned faulty item for full refund, and was promised that it would be issued in 3-5 days - 10 emails (only 2 replies, one stating the refund has been issued), 3 phone calls to a 0844 number (1 promise of a call back, which never happened and 14 days later STILL NO REFUND. I am left hundreds of pounds out of pocket. Their customer services is a multiple company call centre who had to ask what company I was calling for. They obviously do not care about their customers as there are many negative reviews out ther both for the rubbish quality products and non-existant customer service
DO NOT PURCHASE ANYTHING FROM ECKMAN