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★☆☆☆☆

“Advertised as a 4*, apart from the room itself, I...”

written by on 21/06/2010

Advertised as a 4*, apart from the room itself, I would not rate it over 2*.



To give you a better idea incase some area do not interest you I will break it down into areas.



Location:

They say it is 2km from Costa teguise centre, with a short walk along the sea front. This must be before the property next door was built, as you had to make a km detour just to get to the seafront before walking to the rest of the resort. A good way it to use the bus, every 20 minutes, and only 1.15euro each.



Food:

This was the biggest let down.

The food was the same every day, little or no choice. Pork every meal, no cooked meats at lunchtime. No omelettes or well cooked food at breakfast, and everything was always swimming in grease.

When more food was put out, it was ontop of the older food, not in place so if you got the last bits towards the end of the mealtime, you could be pretty sure it was there at the start of the meal time.

The tables were not cleaned between diners, and tablecloths were not changed if the placemats or overcloths could hide a stain or split drinks.

The hotel states it has 3 restaurants, even though only one is ever open (the buffet).

If you like hot drinks, there are non-available in the buffet apart from at breakfast, and then nearly every cup has remains of the last drink in it.

For snacks you had a choice of a cheese toastie, a ham toasie a cheese and ham toastie or a cold hot dog. This was the same every single day, and apart from the toastie which you had to make so could be sure it was warm, the hot dogs felt like they were straight from the tin, not even tepid.

This is one reason we will never stay here again, and champion others not to whenever possible.



Drinks:

Nearly all drinks are self serve, and the staff for other drinks seem to be unhappy when you ask for a drink which they need to prepare for you such as a cocktail. We had only one cocktail, and this was a good enough reason not to try any others. Totally disgusting, and the staff didn't even know what they were doing.

If you like hot drinks, there are non-available in the buffet apart from at breakfast, and then nearly every cup has remains of the last drink in it. You are also made to drink from polystyrene cups apart from at breakfast, mmmmmm.

The say there are 3 bars, none of which are open at the same time. Don't think of sitting in the evening outside to relax near the pool as you listen to the music from inside, the pool bar shuts at 5pm every day. The 2nd bar is poorly stocked, and the local drinks are nasty, not what we have had on our previous 3 trips to Costa teguise as local drinks. The 3rd bar is just a tap for you to poor your own beer.

The mini-bar in the room consists of only a fridge; the drinks for the mini bar can be re-stocked from a local shop.



Pool Area:

What a shame, the pool area has all the potential to be fantastic, however, there are very few parasols, most of which are very old, and are welded to the floor so no chance to get extra.

The sun loungers are years old, to the degree that the fabric has stretched so much you rest on the frame, and most have bird poo on them. In the week we stayed not once was the pool chairs or loungers cleaned.

The pools themselves are okay, but you don't know which one has salt water till you get in as there are no signs. Also beware of broken tiles around the pool as I spotted several and the staff just shrugged when I raised my concerns.

Not one part of the pool area or drainage around it was cleaned during our stay. To give you an idea, the leaves from last fall, which was a couple of months ago, where still in the drains. The pools had oil all over the surface, and no attempt was made to clean in the pool either. The lifeguard was never near the pool, mainly sat in the shade with no view of the pool itself, and did nothing all week to improve the cleanliness of the water as most hotels do.

The entire area around the pool didn't even get brushed in the week we were there, compare this to other hotels that brush daily, and wash down each evening or at least twice a week.

If you do go, take pool towels as the ones they give you are tiny and threadbare.

It doesn't exactly inspire you with confidence.



Public areas:

There were a bunch of cockroaches in the corridor, all were dead. Not a problem as normally some keen member of staff would clear them away. Well this was when we arrived, and they were still there when we left. This was after us telling Thomas Cook rep, and the hotel manager.

There were masses of dust on all the plants and ledges.

On the plus side, when you first walk in it look pretty nice, how deceiving.



Rooms:

Well here is the good bit; the rooms were lovely, plenty of hanging space, lovely bathroom, and nice beds, carpeted. Some seating in the room, a nice balcony (not overlooking the sea as occidental say all room do, I reckon 80% do)

Only downside was smelly aircon, like a drain, had maintenance deal with it a few times.



Saying this, we still had a nice time, as we ate out every night, had a lie in every day, and got lunch over the road. Please steer clear of this hotel, and opt for something closer to the centre of teguise, where there are plenty of bars, places to eat and nice places just to relax.



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