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“Shocking Service ”

written by Purcellbh28 on 04/06/2015

I had a small bump in my Mercedes Benz, I called my insurance company to sort this out and they put me through to Auto Restore, in the first instance they were quick to react, calling me within 20minutes of the claim going too them. They asked for photos which I sent, then they booked a tech guy to repair the damage at my work place ( great i thought) tow days before the start date i was informed that they had looked at the photos again and the car would need to go in the garage to be repaired, this was booked in for 2 weeks later. On the day of collection the driver came with the hire car (what can only be described as a filthy unvaleted car) he took my car away and said that they normally take 8 days to repair a car. Eight days in and still no word from the garage, i called the garage to only be told that they had surveyed my car the day previous and that the work was due to start that morning ( not happy) I was driving around in 1.2 litre, filthy car, seeing customers in this car was embarrassing, the seats were stained the interior had not seen a hoover for years and the out side off the car was damaged and un washed. I complained to my insurance company, who placed pressure on Auto Restore Rotherham, and then two days later my car was ready ( a little strange) The car was meant to be returned fully valeted inside and out ? well it was not there was dust all over the interior and the car outside looked like it had been washed with a dirty sponge, i complained and the girl on the reception stated that because I had pushed for completion they had to rush the valet ( brilliant service). One month on and the paint has started to flake of the door the door handle has started to come loose and the all round job is very poor. DO NOT TOUCH THIS COMPANY IF YOU CAN AVOID IT