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“Appalling Customer Service and most likely sell...”

written by JamesM123 on 03/06/2015

If I could give 0 stars then I would. I was very hesitant about purchasing sunglasses over the internet, especially when they somewhat cheaper than the RRP. I now suppose I should have gone with my gut feeling - if it seems too good to be true then it probably is! I read all the positive reviews on other review sites (TrustPilot) and it gave me confidence to proceed with my purchase. I now IMPLORE you not to do this and save your hard earned money!! I wouldn't normally write a review but I feel so passionate about this I feel its my duty to warn others!

I purchased some Ray Bans and wore them a couple of times in the UK and everything seemed fine. I then went abroad to Cuba which is obviously hotter than the UK and the sunglasses started to 'peel' like they had been sunburnt!! They looked cheap, fake and awful - extremely embarrassing as even if you removed the membrane, you could still see 'peeling skin'. Not what you would expect from designer sunglasses made (and presumably rigorously tested) in a hot country

Upon my return, I contacted the supplier via the eBay Messages channel (where I purchased them from) to explain the situation and looking for a replacement and heard absolutely nothing after 7 days - this started my first bout of concern!

I then searched through my PayPal receipt and found their email address, which I forwarded my original email to. Again, this took a couple of days to get a response - and a very snotty and incredibly impersonal one at that:
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Dear Customer
I am sorry but we can only offer a 6 month warranty return period and this is well outside of that.

Kind Regards
YYYYYYY
Discounted Sunglasses
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I replied asking for details of their warranty and for the details of the head of customer services as I was utterly dissatisfied with the initial response and now believe the glasses to be counterfeit.

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Dear XXXXXXXXX
I am sorry you don't find the response satisfactory.
We do not advertise a warranty at all, apart from a standard 1 month return policy. We will occasionally extend the courtesy up to 6 months on a case by case basis but that is as far as we can go and generally only up to 3 months.
Your sunglasses are not counterfeit and we have full documentary proof of purchase from authorised distributors., trading online for over 8 years.
I am sorry we are unable to help you further, the manufacturer Ray-Ban may well be able to help you with a warranty claim if you contact them directly.

Kind Regards
YYYYYYY
Customer Services Manager
Discounted Sunglasses
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'YYYYYYY' you will see has now been quickly promoted to Customer Services Manager! I then asked her for full documentary proof of my glasses so that I may take this up with Ray Ban directly....

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Dear XXXXXXXXX
I have spoken to my boss about this but he is unwilling to give this out to any customer as it is confidential information.

Kind Regards
YYYYYYY
Discounted Sunglasses

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It is very easy to make a claim that you are a genuine dealer and that you have been trading online for a long time, but when transparency is requested, this is a different matter!!

Avoid this amateur outfit like the plague and just pay that bit extra and buy them from a well known and reputable supplier.

***Discounted Sunglasses Complained that as I had used employee names, so these have now been redacted to 'YYYYYYY'***