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★☆☆☆☆

“ROGUE TRADERS. SEEKING LEGAL ADVICE”

written by ShayleeWatson475 on 03/06/2015

WARNING: ROGUE TRADERS

This company also trades under Citi clean and with a different address and number to that listed here.
They did an awful job at the cleaning and we had to finish it ourselves. They also caused damage at our property as well and refused to accept it, saying we had no evidence, couldn't prove it was them and were liars. Not sure whether they wanted us to stand there filming the cleaner the whole time as what other evidence could we provide?!

The guy is extremely rude and straight away refused to even accept I had a legitimate complaint. He didn't even say he would talk to the cleaner to ask her (not that she would admit it with a boss like that - she seemed very nervous). He then ironically tried to claim that he was the customer support person and trying to help me but I wasn't listening to him and that I should send an email instead and then hung up. I have since sent three emails with no response and I think they've blocked my number because I can't get through on the phone anymore either.

As a result we are seeking legal advice to recoup the cost of the damage, which wasn't too much but more the principle of the matter after being called liars and hung up on and ignored...

I requested a copy of their insurance policy which on their website says feel free to do, but was denied a copy. This leads me to believe they don't have insurance. The fact they have several different names and addresses is suspicious too. I get the impression they just set up a new company if they get too many complaints or are shut down. My experience has left me with the suspicion that they don't pay their cleaners well. 

I wish I'd done a bit more research first...

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