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“DON'T COUNT ON WORLD NOMADS TO HELP YOU!”

written by on 02/06/2015

My husband and I were in Sacred Valley, Perú. It was the eve of our long awaited first visit to Machu Picchu. Unfortunately, just after midnight my husband suffered a pretty bad gastrointestinal episode in our hotel room. Our itinerary called for a 5 AM wake up time. Needless to say, we were able to sleep only for about three hours... There was no way that we could continue with our itinerary, as he (and me, too) needed to rest and recover. Fortunately, we had arranged for a second day in Machu Picchu, which saved us from missing such an incredible destination, but we still had to purchase new Vistadome train tickets, as well as new bus tickets for a later in the day departure. We ended up spending $300 dollars in order to catch up. WORLD NOMADS demanded a physician's letter in order to reimburse us....I honestly don't know how can one see a physician at one o'clock in the morning in that place, and can't imagine wasting the precious few hours that we had left to rest attempting to find out....Additionally, after finding out that we had unnecessarily paid double for the travel insurance (once for me and once for my husband, when a married couple only needs one payment), WORLD NOMADS refused to reimburse me.