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“Hidden charges”

written by yqLawson163 on 31/05/2015

I have been with pet insurance.co.uk for three years. I have discovered that they add on extras such as legal cover without you asking after the first 12 months. The direct debit mandate states one price but that doesnt include the extras which is misleading. It does say on the mandate that the price does not include the optional extras but these have to be opted out , not opted in. I paid an extra £142.62 without realising and they would not refund me. The whole package is misleading even down to the fact that it swaps between lunar months and calender months in the quotes to make it seem chesper. I have no faith in a company that is misleading in this way and have cancelled both policies immediately .

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