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★☆☆☆☆

“They expect small children to sit alone!!”

written by Dowd174 on 28/05/2015

I am about to travel in two days. On booking my holiday the travel agent told me that there was no need to pay £50 for pre-booked seats as they would always ensure that a child is sat with a parent anyway. So I went ahead and when the time came to check in online to my horror the allocated seats they had given me where scattered over the plane. My daughter who had only turned 4 the week before was sat at the front of the plane alone and my son who was 8 and an extremely nervous flyer would be sat at the back of the plane alone and me and my husband were scattered in the middle! On phoning my travel agent they stated that "Thomson had changed their policies recently and children no longer had to sit with an adult anymore." I told her that I was never told that on booking my holiday and she reiterated that this was a recent policy change. However she agreed with me it was ridiculous that they would expect children so young to sit alone and so far away from a parent. She phoned the airline herself and they said I should turn up at the airport and beg people to swap seats with me! As I pointed out to the rep that this was unlikely to happen as most people had probably paid for these seats which I would of done if I thought I would have been separated from my children. In the end I had to pay £130 to upgrade to seats with extra leg room as they were the only seats available in which I could sit close to my children. I do not understand the logic in Thomsons new policy. What about in the event of an emergency and you need to fit your childs life vest or oxygen? or have an emergency evacuation? Also the fact you are sitting your small children next to complete strangers whom could quite frankly be anyone? I am absolutely outraged. I just hope the rest of my holiday goes well.

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