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★☆☆☆☆

“I wish I had read all the terrible reviews Sainsburys

written by on 21/05/2015

I wish I had read all the terrible reviews Sainsburys pet insurance get before taking out my policy for our Rescue dog in January as I would have used another company. We used Sainsburys for 9 years with our previous dog, hardly ever making a claim so had no real experience of their claim process. However our new dog is a rescue dog who we have unfortunately found ourselves going back and forth to the vets with on a weekly basis. Despite the fact we have no history for him as he was found on the streets, Sainsburys are insisting that we knew about a parasite he picked up before being rescued when not even our vets knew about it until recent tests found it. Despite our vets trying their hardest to explain the situation to Sainsburys, they are still refusing to pay our claim. I will be cancelling my policy and would strongly advise prospective customers to go elsewhere, particularly those rescuing an animal with no history. I don't normally review products but feel so strongly that no one else should be put in this situation that I felt it was only right to post something here.

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