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“Went hugely downhill”

Written on: 13/05/2015

I had a reseller account with 34SP since around 2010 and in the early days the service was excellent. In the last couple of years though the service went hugely downhill with them removing key services from the reseller package with no mention they would be removed and no chance of having them reinstated or receiving and compensation or discount.

Throughout the discussions about the removal of the services the attitude I received was extremely dismissive and that they really couldn't care less about their customers and that if I didn't like it then I should just go elsewhere - not a simple job with the number of sites being hosted.

I have finally managed to get all the sites off 34SP and closed my reseller hosting with them and good riddance. The new hosting with TSOHost is slightly more expensive but the customer service level is worth every penny. I would never host with 34SP again and highly recommend you look elsewhere for reseller hosting.

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