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“I'm not surprised by the mixed reviews of Hugh Harris...”

Written on: 03/10/2008 by pdowling (3 reviews written)

Good Points
1) Hard working staff
2) Good quality outfits

Bad Points
1) I found the pricing unclear
2) One suit damaged and one suit was the wrong size - had to return both to the shop to swap (which they did very promptly)
3) Order was not taken down correctly. I was as much at fault for not checking the order slips properly but it did happen twice. Most of the mistakes were fixed when I pointed them out two weeks before the wedding but I still had one usher in black trousers rather than stripes!

General Comments
I'm not surprised by the mixed reviews of Hugh Harris on this site as I had a different experience every time I visited. I think it depended a lot on who was working that day and, inevitably, how busy they were. I wouldn't have minded but I went to HH because I had heard mixed things about the big high street chains and was willing to pay more (about 50% more in the case of HH) for a better service and better quality outfits. In the end I didn't feel that I got value for money.

I was a bit irritated to learn that on a very busy Saturday they were short-staffed because one of the senior salesmen was at a celebrity wedding making sure everything there was ok. I had made an appointment and was kept waiting as a result. It wouldn't have been so annoying if he hadn't come back to the shop telling us all about it. I did not find it very impressive to learn that I had been kept waiting because a celebrity comes first.

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