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“Cross hands Cheltenham”

written by petergilger on 09/05/2015

We normally eat at Harvester but decided to eat at Beefeater Cross Hands Cheltenham what a mistake .
My wife was told we could only be severed in the bar area no one came to take our Order even though the restaurant was only half full on placing order at the bar the bar man advised me to collect my own drinks from the bar and made me pay for every thing prior to being served when I order green tea I expected it to be served on a clean tea pot noir was brown with tea stain and when I complained your staff were ignorant and said all tea pots are brown stained and reluctantly changed it. We have now been waiting 40 minutes for our food and it has just been slapped on our table with out cutlery and serviette what a rubbish place never go here it's rotten and the staff