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“Young Airlines with great potentials - Needs improvements”

written by Paramesh on 08/05/2015

I flew from San Francisco to Abu Dhabi and then to Kathmandu. Then back from Kathmandu to Abu Dhabi. flight got delayed and missed. They were kind enough to fit me in flight to Los Angeles next morning and provided with voucher to spend a night at the airport hotel.

I upgraded my ticket to Business class from SFO to KTM. Compare to other international airlines, their service is poor in business class standard. It took hour and half to get my drink after plane took off from the ground in Business class - KTM To ABU. On the way back, I decided to try Economy class from Abu Dhabi to USA and found out it was the most horrible flight experience I had in the past twenty six years flying back and forth from USA to other countries.

Ok, let me make it clear, it was all about flight attendants. Sixteen hours of journey itself is not that easy. One needs to be hydrated constantly to keep with the long journey. However, attendants treated passengers like they are looking for free food and handouts. It was the most pathetic scene. If they can not provide "free" food or drinks, how about selling?

I think the management in Etihad Airlines is extremely poor and I would be hesitant to fly agin.

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