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“I spent quite a lot of money ordering from River...”

written by narada on 07/05/2015

I spent quite a lot of money ordering from River Island and spent extra for a next day delivery. The items were supposed to be delivered from DPD but failed to arrive. I emailed River Island to query this and they informed me that my order had been delivered and signed for by someone I'd never heard of. I explained that this was not me and asked them to look into this as I had spent a lot of money. River Island got back to me and ask me to complete a missing order form and ask me to complete and return which I did. Within a couple of days I received an email from River island informing me that DPD had informed that that the drivers DPD had picked the driver up at the right location and therefore they would be unable to offer a refund. The add insult to injury they said they believe the signature that signed for the order and the signature on the missing order form were made by the same person!!!!!!!! The signatures are completely different obviously and River Island are now hand writing experts. I would never shop with River Island again they are absolute frauds! Now they have my money and refuse to supply the GPS location on the driver. I'm absolutely disgusted.