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★☆☆☆☆

“Criminal & Disrespectful”

written by liBryant1991 on 30/04/2015

Having gone through the booking engine process of booking of a simple flight, I found out that when I paid via Paypal, the system automatically added in Insurance, despite this being previously opted out. Upon questioning this I was informed that it was human error on my part and that I'm obviously not capable of booking a flight.

Despite multiple emails where I have listed not only the issue, they have repeatedly failed to address the issue laying the blame at my door and have not stopped responding to me at all. Unfortunately for them I am a website developer and have all the logs and recording of my visit to the website and have clear proof that both their system and staff are focused on robbing from their customers. This is plain criminal behavior which cannot be excused or accepted. Why they cannot treat customers with some respect is beyond me!

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