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“Unfortunately, I have been very disappointed by the...”

written by txvirago on 02/10/2009

Unfortunately, I have been very disappointed by the management at Moon Palace. I went on the tour of the facilities and received a voucher for 2 rounds of golf. Later I decided that I didn't want to play and wanted the spa package instead. They said "no problem." That should have been the indicator that it would be a problem. I received a different voucher for 2000 pesos to apply to the spa services. The person who gave me the voucher said to present the voucher at check out. When I went to check out of the hotel, I was informed that I had to use it at the time I booked the spa. I wish someone had told me that when I booked the spa. Now, no one will honor the voucher. I highly recommend that when you go to the Palace Resorts that you ask every single question possible to make sure that you do not have any surprises at checkout because NO ONE WILL HELP YOU.

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